1. What is Carsome Capital’s motor insurance?

Carsome Capital’s motor insurance is a financial marketplace in collaboration with PolicyStreet that provides users with instant quotes for motor insurance renewal and purchase, as well as road tax renewal.

2. Why should I renew motor insurance at Carsome x PolicyStreet?

We want to give you a wholesome, hassle-free journey. This special collaboration with PolicyStreet allows you to renew your insurance, choose a new insurance provider, as well renew your road tax easily without having to leave your home, and in just a few clicks.

3. How do I renew my insurance and road tax with Carsome x PolicyStreet?

You can get an instant quote, choose an insurer, and add-on road tax renewal, and make payment all on our website. You will need to provide the following details:

• Vehicle Registration Number
• Residential Postcode
• Identification Card (IC) Number
• Mobile Number
• Email
• Marital Status

4. Which insurers are available for an instant quote?

• Tune Protect Group Berhad
• AXA Affin General Insurance Berhad
• Etiqa General Takaful Berhad
• Berjaya Sompo Insurance Berhad
• Syarikat Takaful Malaysia Am Berhad
• RHB Insurance Berhad
• MSIG Insurance Berhad
• Zurich General Insurance Malaysia Berhad
• Pacific & Orient Insurance Co. Bhd
• Allianz General Insurance Company (Malaysia) Berhad

5. Who can use this service by Carsome x PolicyStreet?

Malaysians who have cars registered with Jabatan Pengangkutan Jalan (JPJ) are eligible. For foreigners, you can contact a Carsome agent by emailing us at insuranceinquiry.capital@carsome.com.

6. What kind of vehicles are eligible for Carsome x PolicyStreet services?

Our services are mostly for private cars. However, for any other vehicle types, such as company registered cars, you may contact a Carsome agent by emailing us at insuranceinquiry.capital@carsome.com.

7. How do I know if my transaction was successful and will I receive my motor e-Policy/e-Cover Note after I have completed my payment?

A PolicyStreet e-Receipt will be issued after a successful transaction. The e-Policy/e-Cover Note will be emailed within one (1) business day. However, the exact timing may vary due to insurer and location.

8. What are the types of payment options available?

• Option 1: You can make payment with either credit or debit card (Mastercard, Visa, UnionPay), online banking (FPX), e-wallet, or by cash.
• Option 2: Credit and Debit Card (Mastercard, Visa, UnionPay), FPX (Affin Bank, Agrobank, Alliance Bank, Ambank, Bank Islam, Bank Muamalat, Bank Rakyat, BSN, CIMB Clicks, Hong Leong Bank, HSBC, Kuwait Finance House, Maybank2U, OCBC Bank, Public Bank, RHB Bank, Standard Chartered, UOB Bank), Agrobank.

9. Who can I contact for assistance?

You can contact our Carsome agent at:

• Email: insuranceinquiry.capital@carsome.com
• Carsome agents are contactable from Mondays to Fridays (9.00am to 6.00pm), while emails will be replied to within 2 to 3 days.

10. How will I receive my road tax after I have completed my payment?

Your road tax will be delivered to your home within 2 to 5 working days.